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Français ONIS CUSTOMER SERVICE
We offers specialized customer services to maintain and improve your operationsWe assist all our customers in the success of their operations
We are committed to providing you with the highest level of safety, efficiency, and reliability on your installations.
We understand that when you buy an Onis device, you want to be able to rely on its ability to produce the results you need without worry. That’s why we offer training on how to use and maintain your Onis device during installation and commissioning, as well as a full 18 months of warranty service that includes any issues that may arise during this time.
On demand services
Training center
Mastering Onis technology at your fingertips with our training center. Get more benefits from your Onis devices by training your operators. On demand safety training sessions to qualify (or requalify) your operators.
Visit on site
Our experts go on site to perform a diagnostic free of charge to know the condition of your equipment and report with highlights of performance and safety related issues in order to provide you recommendations (training sessions, repairs, retrofits, …).
Supply of propretary gaskets
There are only 4 seals on the slide gate and no internal (backseat) seals or moving parts that can be difficult to change in the field. The advantage of this feature is that all seals can be inspected, and changed if needed, without opening the line. When the line is blinded, the full-bore seals are accessible and available to easily change them.
To order new seals you need to give us the serial number of your Onis products and how many seals you need. We will send you the right seals for your devices as soon as possible.
Training center
Mastering Onis technology at your fingertips with our training center. Get more benefits from your Onis devices by training your operators. On demand safety training sessions to qualify (or requalify) your operators:
Program :
- How to operate an Onis device
- How to replace seals
- Best safety practices to use an Onis
- Get nominative certificate for 2 years
Visit on site
Our experts go on site to perform a diagnostic free of charge to know the condition of your equipment and report with highlights of performance and safety related issues in order to provide you recommendations (training sessions, repairs, retrofits, …).
Diagnosis of the Onis devices in your installation
- Repairs and retrofits operations
- Inspection and troubleshooting
- Breakdown and assistance
- Upgrade studies and design modifications (revamping, debottlenecking)
Supply of ONIS seals
There are only 4 seals on the slide gate and no internal (backseat) seals or moving parts that can be difficult to change in the field. The advantage of this feature is that all seals can be inspected, and changed if needed, without opening the line. When the line is blinded, the full-bore seals are accessible and available to easily change them.
Request new seals & gaskets
To order new seals you need to give us the serial number of your Onis products and how many seals you need. We will send you the right seals for your devices as soon as possible.
Take care of your devices with ONIS CARE
We create a trusted relationship with our valued customers. Focus on your production, we take care of your Onis devices with a dedicated regional team and a 24/7 on site assistance. Be a partner of our Onis Care’s community.
- Operator qualification: Training for operators, maintenance people and engineers, providing them the necessary knowledge for a safe and reliable blinding operation.
- Annual diagnosis: Once a year, our support team checks on-site the correct state of your Onis devices, analyzes your requirements by issuing a report and advises best solutions.
- Emergency service: Availability within short notice of our experienced engineers to analyze your emergency, determine the level of service or maintenance and support for in-site or off-site repairs.
- Spare parts availability: Supply of adequate seals and other original parts at market conditions and immediate availability guarantee.
Frequently Ask Questions
How is an ONIS device working ?
A ONIS device is mechanical equipment which permits to one person without any tool to spread the pipe thanks to eccentric shafts in order to permit the sliding movement of the gate equipped or not with accessories.
What range of products can you supply ?
We have manufactured equipment from 1’’ to 52’’, up to 420 bars, from -120°C to +650°C Depends on the devices more information on the product page.
What are the applied standards to Onis devices ?
There is no specific standard for designing and manufacturing mechanized line blinds or ONIS devices. Flange to flange dimensions are specific and function of calculation results which are based on ASME VIII pressure vessel code.