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日本語 ONIS CUSTOMER SERVICE
We offer specialized customer service to maintain and improve your operations.We assist all our customers in the success of their operations
We are committed to providing you with the highest level of safety, efficiency, and reliability on your installations.
We appreciate that when you purchase an Onis device, you expect it to perform as you require. To that end, we provide training on how to use and maintain your Onis device during installation and commissioning. In addition, we offer a full 18-month warranty that includes any issues that may arise during this time.
On demand services
Training center
Master Onis technology at our training center. Get more out of your Onis devices by training your operators. Qualify (or requalify) your operators with our on-demand safety training sessions.
Program
- How to operate an Onis device
- How to replace seals
- Best safety practices to use an Onis
- Get nominative certificate for 2 years
Visit on site
Our experts will conduct a diagnostic on-site, free of charge, to evaluate the condition of your equipment. They will then provide a detailed report on performance and safety-related issues, along with recommendations for solutions, including training sessions, repairs, and retrofits.
Supply of ONIS gaskets
There are only 4 seals on the slide gate and only 2 online, and there are no internal (backseat) seals or moving parts that can be difficult to change in the field. The advantage of this feature is that all seals can be inspected and changed if needed without opening the line. When the line is blinded, the full-bore seals are accessible and available to easily change them.
Request new seals & gaskets
To place an order for new seals, please provide us with the serial number of your Onis products and the quantity you require. We will promptly send you the appropriate seals for your devices.
Training center
Master Onis technology at our training center. Get more out of your Onis devices by training your operators. Qualify (or requalify) your operators with our on-demand safety training sessions.
Program :
- How to operate an Onis device
- How to replace seals
- Best safety practices to use an Onis
- Get nominative certificate for 2 years
Visit on site
Our experts will conduct a diagnostic on-site, free of charge, to evaluate the condition of your equipment. They will then provide a detailed report on performance and safety-related issues, along with recommendations for solutions, including training sessions, repairs, and retrofits.
Diagnosis of the Onis devices in your installation
- Repairs and retrofit operations
- Inspection and troubleshooting
- Breakdown and assistance
- Upgrade studies and design modifications (revamping, debottlenecking)
Supply of ONIS seals
There are only 4 seals on the slide gate and only 2 online, and there are no internal (backseat) seals or moving parts that can be difficult to change in the field. The advantage of this feature is that all seals can be inspected and changed if needed without opening the line. When the line is blinded, the full-bore seals are accessible and available to easily change them.
Request new seals & gaskets
To place an order for new seals, please provide us with the serial number of your Onis products and the quantity you require. We will promptly send you the appropriate seals for your devices.
Take care of your devices with ONIS CARE
We are committed to building a trusted relationship with our valued customers. We recognize the importance of your focus being on production, and we are here to support you with a dedicated regional team and 24/7 on-site assistance for your Onis devices. We encourage you to become a partner in the Onis Care community.
- Operator qualification: training for operators, maintenance people, and engineers, providing them the necessary knowledge for a safe and reliable blinding operation.
- Annual diagnosis: Once a year, our support team checks on-site the correct state of your Onis devices, analyzes your requirements by issuing a report, and advises the best solutions.
- Emergency service: Our experienced engineers are available quickly to help with your emergency, decide what to do, and support repairs.
- Spare parts availability: Supply of adequate seals and other original parts at market conditions and immediate availability guarantee.
Refurbish, Revive, Reuse: Extend the Lifespan of Your ONIS Devices
Are you contemplating replacing your legacy ONIS devices? We advise you to reconsider. Our Refurbishment Program provides a cost-effective and environmentally friendly solution that can extend the lifespan of your existing equipment.
Frequently Ask Questions
How does an ONIS device work?
An ONIS device is a mechanical device that allows a single operator to spread a pipe without the use of tools. This is achieved through the use of eccentric shafts that facilitate the sliding movement of the gate, which can be equipped with various accessories.
What range of products can you supply ?
Our manufacturing capabilities extend from 1’’ to 52’’, with a maximum pressure of 420 bars and a temperature range of -120°C to +650°C. Please refer to the product page for detailed specifications.
What are the standards applied to Onis devices?
There is currently no industry-wide standard for the design and manufacture of mechanized line blinds or ONIS devices. Flange-to-flange dimensions are specific and are determined by calculation results based on the ASME VIII pressure vessel code.